REFUND POLICY
Digital product purchases are generally final once access or download has begun. Because the HVAC Follow-Up Toolkit is delivered as downloadable digital content, a customer can retain a local copy after delivery. We therefore do not normally offer refunds for change of mind after access or download has started.
We will, however, review refund requests where required by applicable law, for duplicate charges, or where the product is materially defective or materially not as described. Refund eligibility and processing are also subject to Paddle's policies as our Merchant of Record.
If a refund or chargeback is approved, any active download and recovery authorization associated with that transaction may be revoked.
To request help with a purchase, contact [email protected] and include the purchase email and Paddle invoice number. Do not send card details or payment credentials by email.
Nothing in this policy limits consumer rights that cannot be excluded under applicable law.